1. Greet the guest and fellow team members in a warm way, try best to answer inquiry and provide help whenever and wherever encounter them in the hotel, own the problems and take initiative to follow up accordingly, regardless of positions and levels.不论职位和级别，在酒店内无论何时何地遇到客人或同事，都热情地招呼，为其解答问题、提供服务，承担责任解决问题，主动采取行动并积极跟进落实。2. Arrange appointments and meetings for the General Manager, record same in diary and ensure the General Manager has the appropriate documentation for each appointment.为总经理安排会议及预约，记录在工作日记中，确保总经理使用正确的文件。3. Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested.按要求参加部门经理会议和行政会议等。4. Take minutes of attended meetings, accurately transcribe and circulate to relevant persons as soon as possible after the meeting.正确记录会议并及时传送到相关人员。5. Receive visitors and guests. In the absence of the General Manager, answer questions and concerns and follow through resolutions. 接待来访者和客人。在总经理不在时回答客人的问题、帮助客人排忧解难。6. Arrange room and restaurant reservations for VIP guests/personnel if requested.为重要客人预定房间及订餐。
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